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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hartismere Place



Excellent staff. Very helpful.

Received unfailing help in ensuring place at Hartismere for a 92 year old resident where financing arrangements meant switching from private to local authority funding. Initial concern was that a move to another care home would result. But a concerted response by the staff of Hartismere place, working in co-operation with Social Services allowed a conclusion to be reached that overcame what would have been a distressing experience for the resident

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