Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Haven Health


Catheter support lacking

I have a catheter full time, sadly I do not have anyone that I can just call up to have a chat with about any catheter issues I may have, you might think I have a directline to the district nurse but I do not, in not having support to troubleshoot or discuss issues with my catheter can be upsetting at times. I had some significant difficulties getting urology to agree to change my catheter to a more appropriate type for my need.