Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Haven Health


Fair. Long waits and a mistake with booking an appointment

Having always to wait for more than 20 minutes when I have an appointment. With a new born baby needing feeding I time things to fit in with that. The screen used to tell us what the time delay is for appointments, but since having a new screen it does not tell you. Just checked with reception about how long the delay is and I was told that the person I'm seeing is off sick and the screen had allowed me to book when it should not have allowed me to book when it should not have done so