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Original feedback for

Haven Health


Rude and unhelpful

Had a letter asking us to book an appointment for our 2 1/2 year old to have his flu vaccination. Phone up to book appointment after waiting on hold for 20 minutes call gets answered I explain why I’m calling and get put on hold while the receptionist goes to check something. Another receptionist picks up the call thinking I’m someone else (possibly data breach there!). Once she worked out I wasn’t the person she was talking to she said that she would help me, so I explained again why I called, this time I didn’t get to the end of my sentence before being told that we don’t have any of the vaccine and don’t know when we are going to get any. Why didn’t you look on our website before calling it’s all on there. She then hangs up on me. I’ve checked the website nothing on there about children’s flu vaccinations only 65+ and 18+. So our little boy, who has some health issues, can’t get a vaccination that we were sent a letter from the NHS telling us to book an appointment for as the vaccination is now available.