Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Haven Health


Not very happy

Not very happy right now as I called the surgery last week around 12 noon. Told I'd get a callback and it did not happen, so at the end of the surgery I walked in and am told I'd had a callback around 10am. Which is not true as I hadn't rung in until noon! I then asked if an appointment could be made and was told they cannot do that. However, whilst in someone else was able to make an appointment for another day so it can be done. They are taking my issue seriously as I have an appointment to see the practice manager.