Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Haven Health


No information. Felt stranded

This surgery on all counts so far has been excellent. However, when we received the diagnosis of Vascular Dementia after a brain scan the specialist was not very helpful making a joke of making sure i 'never disagree with my partner'. We then saw our GP but no information was given. We found the Sue Ryder 'Dementia together' service ourselves. Being told that the GP should have given us that information was surprising. Since going there they have been very supportive and just what we need. thankfully we found them or we would have felt stranded.