Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Haven Health


Phone hung up when NO1 in queue

Being able to make an appointment is very difficult and often when ringing at 8 am the 'phone is put down when you have waited in the line and finally got to NO1 in the queue. Unable to book in advance and are told to ring again the next day.