Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Haven Health


More difficult to get appointments

We are finding it more difficult to get appointments. First appointment available today was 11am, when we got through at 8.15 am. We do onder how the system overall works. Are there some pre-booked ones that GP's are seeing first thing? - CDO explained the doctors call back people and manage their own patient appointments that day. There may be a percentage of appointments allocated to 'pre-booked', but the patient should enquire from the practice for details if at all concerned how the allocation works.