Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Haven Health


Lovely team

I have been here a number of years and I find the majority of the team here very helpful and show good care. I tend to come in first thing on the day I wish to see someone and depending on who you get on reception initially, your welcome can vary. After that though you tend to see the right medical person, and only once have I been asked to try the Pharmacy first, which I went to, and they said that I needed to see the GP for it, which was frustrating.