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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hawthorn Drive Surgery



Unacceptable 8 week check for myself & baby

Awful experience for 8 week check after having my baby, extremely vague questions nothing with regards to my physical health at all. Not confident in the check that was done for my babies health most concerning was when the doctor threw my baby in the air to test neck strength!! He wasnt weighed properly just my partner standing on the scales with and without him. No length measurement. Completely rushed and didn’t feel like any of the correct questions were even asked as per the nhs guidelines for the appointment, really unhappy and now looking to move surgery. Asked to sort out my contraception as this was advised by midwife this would be at this appointment and the nhs guidelines advise this would be done at this appointment and was told to make an appointment!

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