Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Hawthorn Drive Surgery


Appalling

I was utterly appalled by my appointment to see a GP today. If it was possible to give zero or minus stars I would certainly do so. Having been asked - and waited 3 weeks - to make an appointment to discuss a letter, the "discussion" consisted of reading it off the screen and absolutely no input from me. The whole exercise seemed entirely pointless and I could have had my painkillers 3 weeks ago when they were first requested. In fact from start to finish of the appointment there was absolutely no eye contact whatsoever, I doubt the GP could describe me if challenged. Certainly no recognition or comment about the fact that I walked in to the surgery clearly in obvious pain. I also am deeply unimpressed by the patronizing attitude which appeared to assume that my age had atrophied any capability I might have to understand words of more than one syllable.