Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hawthorn Drive Surgery


Referral to mental health specialist

I have been referred by my GP to have an assessment for my mental health, I think my GP surgery are brilliant, they are so helpful to me and they listen very well, my GP gave me a full hour recently, Ive been told that I am autistic, its a big relief to know, but unfortunately I was referred to Manor House specialist mental health provider over a year ago and I have been told that I will have to wait at least two years to be seen. This is very difficult for me to come to terms with and is very hard on my mental health whie I am waiting and not knowing. They have offered support to me online which I am very unsure about as they have not explained well enough to me how I can do that.