Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hawthorn Drive Surgery


Difficulties getting an appointment.

Getting to see a doctor can be difficult . If trying to get an appointment by phone in the morning it is difficult to get through and by the time you do the appointments have gone. On a couple of occassions I've driven to the surgery to book an appointment for later that day.