Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hawthorn Drive Surgery


Inadequate service

Every time that we phone to make an appointment with the doctors on the phone or on the day we get given the practice nurse, or have to wait a number of weeks longer. Also when phoning at 08.00am there seems to be a large number of people in front of us and the waiting time runs nearly over the hour.