Regular checks may have helped
Mum has COPD and normally has regular chest xrays but these haven't happened for nearly 3 years. She has had ongoing issues and hasn't been able to see a doctor, they treated her for a chest infection with antibiotics but if they'd seen her they may have realised it was something else, as she has just been diagnosed with lung cancer. They just treated her for a chest infection with out seeing her. Reception staff aren't great either, they can be abrupt when you talk to them and are not overly helpful.