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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hawthorn Drive Surgery



Regular checks may have helped

Mum has COPD and normally has regular chest xrays but these haven't happened for nearly 3 years. She has had ongoing issues and hasn't been able to see a doctor, they treated her for a chest infection with antibiotics but if they'd seen her they may have realised it was something else, as she has just been diagnosed with lung cancer. They just treated her for a chest infection with out seeing her. Reception staff aren't great either, they can be abrupt when you talk to them and are not overly helpful.

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