Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hayden Chemist, Lowestoft


Missing items

Went in after ordering on the POD, and you can only order once you have 7 days left, so I only had two days left of my medication. Two items were missing again!! Asked for my slip back so I can go elsewhere. They reluctantly gave it to me as they had the other items which they tried to make me take. I now will not go there anymore as this has happened too often and it is important items that not having is an issue.