Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hazeldell Residential Home


Dramatic decline

I noticed a real decline in staff morale and quality of care after a change in management. This was once a great home and the residents were receiving excellent care but now because of poor management and being understaffed the service is really suffering.