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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft



Efficiency and professional

Very efficient . Previously I was not impressed with my mother’s repeat medication as item always missing and the pharmacy I collect from was telling me surgery’s fault so I left an online message and they got back to me within half an hour and spoke to a helpful polite person who went through everything with me and relized it was pharmacy not requesting the correct medication and the person said she would inform pharmacy of this . Also I messaged on behalf of my mother a request for a face to face app at home due to my mother’s mobility and again that day a nurse from surgery came out for visit and sorted the problem out and again very polite and professional . So overall would highly recommend this surgery .

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