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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

High Street Surgery, Lowestoft



Initial contact difficult

I have tried to use FOOTFALL online system, but I do not find it very helpful as you do not get a response very quickly. When you call, I do find most of the time the team are pretty abrupt, so I do avoid that and use the online system. I just feel it needs to be better.

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