Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Feel the waits are too long

When I used FOOTFALL on a Monday, I did not get a call back until the Friday, which is quite some time to wait. A blood test was requested in December and is only now happening (February), which seems ages to me. I was contacted to call and organise a medication review with pharmacist, I rang in and left a message, and finally 2 weeks on had it reviewed. As this was due to reaction to meds I was on, I felt that was too long and I was not told in the meantime whether to continue or stop with the meds.