Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Specific timeslot

It can be difficult when you work to answer the telephone, in fact, it can be impossible. I have missed it and then lose out on a 'appointment', then have to start all over again the next day. Do feel there needs to be a different approach for those who work and for those who do not.