Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


See a Locum

I was told that my GP ONLY now does telephone calls and no face to face. I have come in and had to see a locum. I was offered a call back from my GP but as you cannot give a time, and I work I opted to come in and see the locum. It just does not work well like this. Surely if an appointment can be given for you face to face, all you do is put you in for a call instead. It is not accessible for people who work and that must be not just here