Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

High Street Surgery, Lowestoft


45 mins behind

Our appointment is 45 minutes behind today. It does not help when you work as had to take time off for this. When we went online to use the 'ask reception' section during surgery hours it said that the service was closed as have 'no more appointments'. As we did not want an appointment and it makes it seem like you can 'ask' something, this was a bit ridiculous. If no appointments, then that is fine, but why shut off other online services because we ended up having to ring instead, which seems to defeat the object of having online systems to help relieve the telephone lines.