Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


No notice that I needed to provide a sample

Had a Blood test on 14th January, heard nothing until I rang in on 21st February to be told that a stool sample was required and requested on 25th January! No e-mail, phone call or letter has been received, no follow up was heard of. I was Totally unaware of any such request until I called. The receptionist told me as much as she could which included that there was something wrong with my bloods........but again until I asked I have not and still have not been fully informed. I await a call from my doctor on Friday 25th pm to explain. Not impressed at all with the recent service, which is a shame as we all rely on the NHS so much.