Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Wanted to arrange a non-urgent referral

I wanted to email my GP to ask them to refer me for a minor procedure, but as all of the 'appointments' for today are full, it prevents you from sending ANYTHING to the surgery. Whilst I appreciate that there are only a set number of 'appointments' each day, this wasn't for an appointment and could have been 'received' and dealt with at a later day/time.