Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Unable to get basic data

I wanted to obtain some basic medical information from my record, but the 'Ask the Receptionist' form was unavailable due to 'appointments' being full and when calling instead, the surgery is closed from 1-2pm. It is ridiculous that I can't send a form to ask for the information, which will take very little time to locate from my medical record.