Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Absolutely appalling surgery.

On certain occasions this year I’ve been wise enough to not call and to use the online service through the website for that not to work and then when calling up being told no appointments left for the week. The receptionists are extremely rude and have no customer service skills and no empathy towards their patients. I was then told that my doctor would ring me up the following week to discuss the situation, it was the person I wanted to speak to but having to wait a week for something important is not on.