Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


30 mins behind

My appointment was already 30 mins behind and it is only 9:30am. I went up to reception and she rang through to the GP. The GP then did not come out, but reception said the GP was ready for me. Find that vey bizarre, and wonder how long I would have been sitting there if I had not spoken to reception. I personally find telephones very difficult and so I walk in to get an appointment and they are usually very accommodating.