Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Difficult to get through

Most of the time, it takes a lot of time to get through on the telephone. The school run makes it difficult if you are not able to get through within about 15 minutes. Online system is ok, but if you do not know what time you will get a ring back, again this makes things difficult. I feel they should have 1 hour slots showing that you could click a preference for. Once that slot is full they could put it is not an option. These online systems just could be so much better.