Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


National shortage of ADHD medication.

There is a national shortage of ADHD medication, the NHS put out a warning to all clinicians, I was never informed of this until I went to collect my medication from the pharmacy. I have struggled to get this medication. My wife has had to ring around, and contact my former mental health team for advice. This practice has offered me no support whatsoever and there is no contingency plan in place. I am no longer under the care of adult mental health services. I have to rely on this practice, they have no understanding of people with mental health illness, I feel let down by this practice and I have no confidence in them.