Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

High Street Surgery, Lowestoft


Receptionist would not book appointment

Went in to book a regular appointment. Receptionist refused and said I needed to ring tomorrow and make an on the day one. I told her I couldn't make phone calls so would have to walk up there and I was working tomorrow so can I just book a regular one, I don't need an on the day appointment. She flat out refused, said appointments were booked for 4 weeks so I needed to keep trying for an on the day one, the doors open at 8.20-8.30 and the phone lines open at 8am and seeing as she is refusing to book regular appointments, what are the chances of me getting one by trying 20-30mins are the phone lines have opened. I don't care if I have to wait 4 weeks for an appointment but she refused to book one. Isn't that literally her job, to book people in and she refused to do it.