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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft



UTTER SHAMBLES- extremely poor practice

I Have several underlying health issues, at the end of last week (friday) i received an invite for my covid jab from High Street Surgery via SMS, i logged in, but nowhere had anything available, plus, not feeling well, i decided to wait till sunday and book for monday /tuesday. I logged in on Sunday, to find that my invitation has been cancelled with no explanation as to why. so now, i have no alternative to totally shield till i get another invite- that is , if i actually get another one!!!! Poor show!!!! Plus, was told by my cardiologist i have to have blood tests every 3 months and my surgery would contact me. so far, nothing, this has been over 18 months. Have tried on several occasions to get an appointment but to no avail. If only they had not turned off your reviews, mine would definitely be a ''does not recommend'

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