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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft



Not seeing who I thought

I am not happy, as I booked to see a GP, yet I arrive today and I am seeing a Nurse Practitioner. I was on the 'phone for 20 minutes, then get here and there is a massive queue. (CDO asked if patient could use the new 'check-in' screen). - I do not know how to use it. The CDO explained the likely steps of using it- questions linked with D.O.B. and initial of Surname

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