Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

High Street Surgery, Lowestoft


Telephone waiting is frustrating

Getting through on the telephone is very difficult and frustrating. I had not realised there are more receptionists than visible at front desk, but it shows you how many people are ringing up and the level of need. Unfortunately, I am unable to use online services.