Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Helpful PPG member

Surgery today had a very helpful PPG member. I couldn't check myself into the screen as it was saying that I could not be checked in and need to see receptionist. The queue was very long and my legs are not very good, so I sat down and she got to the bottom of it. Unfortunately, it was totally my fault as I had the wrong day. Thank you to that lady for helping me.