Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Queue is really bad

As the surgery is quite small, if you need something from reception, the queue ends up out the door. When it is cold it is not pleasant. The way the queue goes means that it blocks you from the screen to check-in, so that gets awkward too. Needs to be rethinked.