Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Didn't see who I thought I was

When I was booked in, I thought I was seeing a GP, but the screen suggests not. It makes me wonder what happens after you get off the phone, who decides to tell me I am seeing a Doctor and then changes it to a Nurse. The Professionals are very lovely, but back office staff, I feel now less confident in.