Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Just not enough staff

There is nothing anyone can do beyond what they are trying to do, and that is to recruit more GP's. I work in the system and so fully understand the difficulty in getting permanent GP's as well as Nurse Practitioners. They have put systems in to try and make sure you see right person, and I personally feel that works well, though I know of others who do not like it, but when you do not have the staff there needs to be these things happen. I find them all so lovely, under really difficult pressure.