Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Mental health care

My mum filled in the online form Tuesday 6th at 17.45 the request was’ mental health need to talk’ she got a message back Wednesday to say her GP would call or email on Monday 12th, my mum has a history of suicide attempts and rarely reaches out, when she does it is because she is in a bad place!! She has a lot of faith in her gp but she is slowly losing this as similar has happened before where she has felt like she is just a nuisance!! Quite frankly I don’t think this is good enough, I have spent hours trying to call the surgery myself but have been unable to make telephone contact with them!!