Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

High Street Surgery, Lowestoft


You can’t make an appointment

My husband called this morning and asked for an appointment as he has been in pain for a couple of weeks and was asked “do you have access to the internet” when It was confirmed we do he was told to fill in an online form. It was explained that he wanted a quick response and the receptionist proceeded to fill in the form whilst he was on the phone and then told him he would get a call within 48 hours. He was further told that if he didn’t answer the call when it did come then he would go to the bottom of the list and then have to wait for another day. I was under the impression that GPs could now make appointments for face to face without the need for electronic triage? Also, what is one supposed to do if the call comes when you are on the toilet or asleep because you have taken painkillers because you are in pain - sounds like it might be days before any real intervention might be made.