Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

High Street Surgery, Lowestoft


Absolutely terrible service

This practice would prefer that you directed all medical issues to A&E rather than them. It is virtually impossible to get a face to face appointment with a doctor. There is no location on their website that will allow you to make an appointment and if you try to telephone the phone will just ring constantly without being answered. The 4 hour response time to an online enquiry is an absolute joke - 4 days at least (when they even bother to respond) would be more realistic. Very often when you try to book an appointment online you will get a message saying "THIS SURGERY IS NOW CLOSED" - at 10.00 in the morning!!! This must be the worst surgery that I have ever used and sadly I checked all the reviews before I registered and High Street Surgery didn't appear too bad which makes me wonder what on earth the other surgeries in the area are like. It appears that they are inundated with administration staff but have a distinct lack of doctors.