Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hillcroft House


Exceptional management team and carers

Relative was placed at Hillcroft by the council, and was looked after very well in the three years he spent living there. In his final few weeks, the end of life care provided by the team there was exceptional and couldn't have been better. The management team are brilliant - very accessible, supportive and always happy to talk. The carers I met were also excellent, always seemed happy to be there, and treated him kindly and with a lot of compassion.