Difficulty getting an appointment
My consultant requested that I had an appointment so the surgery contacted me to ask me to arrange one. I've tried with no success to contact the surgery by phone but have had to keep redialing as unable to join a queue. I would rather have a longer wait in a queue than having to redial so much. There have been no appointments available when I've called and I've been told to call again. In the end I completed an econsult explaining the situation and was then given an appointment. Unfortunately econsult options don't always seem to fit why you are contacting the surgery and you have to put answers in even if its not the truth and then try to explain the situation. The doctors when you see them are nice and good, it's just getting through to them and getting an appointment that is the issue.