Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)


Hard to get appointment

I was 19th in the queue when I first called but there were no appointments available so I called back at 13.00 as advised but there were none then either. I've found that econsult has been closed at times so you have to call. The system itself is longwinded but in this case it did get me an appointment today but I did have to wait 48hrs for a response although, this is what you are advised . It would be good to have a way of booking appointments in advance rather than having to do everything on the day which is very difficult around work and a family. I have been offered a GP+ appointment as an alternative but nothing came of it and it was almost a waste of time as the doctor was unable to make a referral and I had to go back to the surgery again to get another appointment. I just feel it has taken longer than it needed to.