Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)


Care is very good

I have had to call three mornings in a row to get today's appointment as none have been available by the time I get through. I do feel it would be better if you were put in a queue on the phone rather than having to keep calling as it means you can't get on with other things. I would also prefer different music when you are in the short queue as I really don't like it. Once through to the surgery the staff are helpful and the care is very good once you are seen.