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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)



Admin staff lovely

The admin staff here are lovely and do all they can to get you an appointment. I was given an appointment with GP+ but when I got there they couldn't do what was needed. The dispensary staff are brilliant and so helpful sorting out my medication and the reception staff were so helpful when I had it issues, they were very willing to help.

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