Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)


Brilliant care

Although it is frustrating trying to get through to the surgery as it takes so long the care is brilliant and I can't fault that aspect, the staff are all great. I would prefer a different phone system so that there is a longer queue and you know where you are and can make a decision more easily about what to do.