Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Holbrook & Shotley Surgery - (Holbrook)


Can't fault staff

The doctors and other staff I can't fault but it is frustrating trying to get through to the surgery and more often than not there aren't appointments available. They can't give out what isn't available so it's not their fault. I've been very happy with the doctor I've seen and the paramedic was amazing. Other than access/ the phones the surgery is very good and I recognise that they are in a difficult position at the moment.