Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)


More challenging

It is more challenging to get an appointment than years ago and there is a queue on the phone. I've been able to get morning appointments but if I've wanted to book for after lunch I've not been able to arrange it and when you call later on there are no appointments available. The flexibility is limited when you're working but care is good.