Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Holbrook & Shotley Surgery - (Holbrook)


Really good

I got an appointment really quickly and the staff have all been very helpful. I tend to phone for appointments and may be wait a few minutes on the line but then I've been given an appointment the same day. The opening hours are great and nothing needs to change.